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frequently asked question

Can I change my reservation?

Some plans and bookings made through specific channels are unchangeable. Please contact us for details 737-351-7074

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Related Questions

What time is check-in/check-out?

Check-in time is 4 pm, and check-out time is 11am. Early check in or late check out is available for additional $50 per room, please let us know your request in advance.

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You can check-in late at night but please let us know if you are checking in after 10:00 PM.

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What's the cancellation policy?

For Reservations (non-Holiday periods):

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A credit card number or deposit equal to one night”s room rental is required to reserve a room, and our cancellation policy is 7 days. Cancellations received at least 7 days prior to check-in date will be cancelled in full, less a $25.00 cancellation fee. Your payment will be processed 7 days prior to check-in. Any cancellation, partial or full, received less than 7 days prior to check-in date will be charged for the entire stay unless the room is re-booked. There are no refunds for early departure.

Please note, if you have listed an incorrect email or if your computer has a spam blocker, our email confirmation may not be received by you. In that event you will be responsible for the entire reservation, unless you cancel within our cancellation period.

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Reservations for Holidays, Special Events, SXSW, ACL Festival and Group Reservations or for Extended Stays (5 nights+)

A credit card number or deposit equal to 50% of the stay is required to reserve a room, and our cancellation policy is 30 days. Cancellations received at least 30 days prior to check-in date will be canceled in full, less a $50.00 per room cancellation fee. Any cancellation, partial or full, received less than 30 days prior to the check-in date will be charged for the entire stay unless the room is re-booked. Your payment will be processed 30 days prior to check-in. • YOUR CREDIT CARD WILL BE CHARGED AT THE END OF THE CANCELLATION PERIOD – 30 DAYS PRIOR TO ARRIVAL.

SXSW, Austin City Limits Music Festival and Formula 1 racing cancellation fee is first nights stay. Cancellations received less than 30 days prior to the reservation date will be charged for the entire stay unless the room is re-rented. There are no refunds for early departure. Cancellations must be made via phone or by email, receiving a confirmation email from Brava House to be valid. There are no refunds for early departure.

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